FAQs

 

1. How long are shipping times?

Shipping times vary for each product. Generally, items that are handmade by us ship within 7 working days. Items that come via our suppliers will take longer (up to 30 days). You will find shipping details for each product on their description page.

 

2. What's your return policy?

Please contact us as soon as possible if your product is faulty. Tell us what went wrong, send along a pic, and we’ll generally refund your item rather than ask you to return it (with a few exceptions).

 

3. Can I cancel my order?

Cancellations are possible in some circumstances. We cannot cancel items that have been personalised or custom orders. If you want to cancel an order, please let us know and we will do our best to resolve this with you.

 

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give resolve this by either sending the correct item or providing you with a refund.

 

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll do our best to resolve it with you.

 

      6. Can I speak to someone?

Of course! We are a small business and answer all questions personally - no robots!